Leonardo Martinez, a dedicated Legal Assistant, leverages his background as a service trainer and supervisor to excel in client communication and process management.
He handles DS-160 applications, initiates client onboarding, and ensures timely follow-up, coordinating with various stakeholders to maintain seamless communication.
Leonardo's meticulous approach involves completing applications, managing accounts, and providing payment instructions. He keeps clients informed at every stage, reporting any delays to superiors and maintaining regular follow-ups once cases are scheduled for interviews. His favorite part of the job is celebrating with clients when their visas are approved.
Outside of work, Leonardo enjoys nature and shopping. His commitment to client satisfaction and his appreciation for life's simple pleasures make him an invaluable member of the Sapon Immigration team.